Refund policy

Our goal is for you to be happy with your purchase and with the service we provide.  If you wish to return or exchange your purchase, please email us at kominkazakka@gmail.com, or complete the contact form.

We will accept exchanges/returns if the item you purchased is not as described, incorrect or defective.  Please contact us within 48 hours of receiving your order so we can make things right.  Items must be returned within 14 business days in the same condition that you received it, unused and in its original packaging.  If we are at fault we will bear the cost of shipping.  Please mark the package as “Returned Merchandise” on the Customs declaration form, and please send us tracking details.

If an item arrives broken we will initiate a refund via your original payment method.  Please contact us at kominkazakka@gmail.com and attach detailed photos of the damaged item.  Please note that it can take some time for banks and credit card companies to process refunds.